Terms and Conditions
The purchase of your travel booking constitutes a contractual agreement between the traveller(s) and/or customer(s), (collectively as “You” and “Traveller”), and 11318438 CANADA INC. dba Cana Creative Travel & Tours and Africa On Safari (“Cana Creative Travel & Tours”, “We”, “Us”) pursuant to the following terms and conditions (“Terms and Conditions”):
AGENCY
Cana Creative Travel & Tours acts as a travel agent only. Many, if not all, of the services that make up your travel booking are provided by independent third-party travel suppliers including without limitation, airlines, hotels, car rentals (“Travel Suppliers”). Payment of your travel booking to us, as the agent of the Travel Supplier, binds you to the terms and conditions of the Travel Suppliers.
PRICE, AVAILABILITY AND INCREASES
Prices and availability quoted are subject to change at the sole discretion of our Travel Suppliers and are due to space at any time until full payment has been received and tickets have been issued. If the total price of the travel services is increased and the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than seven percent, you have the right to cancel the contract and obtain a full refund.
DEPOSITS AND FINAL PAYMENTS
All deposits are non-refundable. Final payment is required no less than 90 days prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
TRAVEL DOCUMENTATION
It is your responsibility to have a valid passport, visa and/or other travel documentation. We will assume that all travellers on the booking have valid Canadian passports, if this is not the case, you are required to let us know. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Please note that entry to another country may be refused even if all the travel documents are complete. We recommend you review online the Government of Canada Travel and Tourism website for information on how to have a safe and enjoyable journey whether you are travelling in Canada or abroad at https://travel.gc.ca/.
TRAVEL INSURANCE
We strongly recommend that you purchase trip cancellation and out of province health insurance to cover you against any unforeseen circumstances that may occur prior to, during or after your trip.
CANCELLATIONS, CHANGES AND EXCHANGES
Please be aware that generally flight and travel bookings are non-refundable. Any changes or amendments to itinerary or passenger(s) details are either not permitted or will incur a penalty from the airline, Travel Supplier, or Cana Creative Travel & Tours as prescribed from time to time. Please see Invoice and Itinerary for penalty details. By acknowledging and accepting these Booking Terms and Conditions, Cana Creative Travel & Tours is hereby authorized by you to seek to recover any refunds/credits that may be available from any airline and other Travel Suppliers from time to time. Airline tickets are generally non-refundable once travel has commenced. If you cancel or change any flight segment or portion of your travel booking, you must advise the Travel Supplier prior to the time of the initial departure of travel booking or you will lose the value of the remaining portion of your purchase.
RECONFIRMING FLIGHT TIMES AND CHECK-IN
It is your responsibility to confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight times may differ to what is stated on your Itinerary. We recommend that you reconfirm your onward and return flights at least 3 days prior to each journey. Cana Creative Travel & Tours is not responsible for schedule changes.
LIABILITY
Cana Creative Travel & Tours is not liable for any negligent or willful act or failure to act of any Travel Supplier or of any third party. In addition and without limitation, Cana Creative Travel & Tours is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time.
TRAVELLING WITH CHILDREN
Whether travelling alone or accompanied by an adult, each child must travel with his/her own travel documents, a passport and appropriate visa, plus supporting documentation: i.e. birth certificate showing the names of both parents and/or legal documents pertaining to custody. Further information regarding travelling with children is available on the Government of Canada Travel and Tourism website at https://travel.gc.ca/ .
NOTICE TO TRAVELLERS
Travellers should be aware that living standards and conditions at the destination may differ from those found in Canada including but not limited to: accommodations; provision of electricity; services of all kinds; food; and water quality.
PRIVACY POLICY
Cana Creative Travel & Tours is committed to protecting the privacy of its customers. We collect personal information for the purposes outlined in Privacy Policy, the main reason of which is to deliver and provide various travel services and products. Cana Creative Travel & Tours will also provide personal information to trusted third parties Cana Creative Travel & Tours contracts with. These third parties may get in touch with you in order to enhance the quality of service you receive from us. By agreeing to these terms, you agree that we may use and disclose your personal information in the ways set out above and in our privacy policy.
ELECTRONIC OR HANDWRITTEN SIGNATURE
Both parties agree that you may acknowledge and agree to these Booking Terms and Condition: (i) electronically; (ii) by handwritten signature; (iii) by any other electronic means, including without limitation acknowledgement via email acceptance of these Booking Terms and Conditions; or (iv) by your implied consent deemed via your actions which shall include without limitation the payment of the Invoice and/ or your use of the Services provided by Cana Creative Travel & Tours or any other Travel Supplier related to your booking. All such means will be deemed to constitute effective acknowledgement and execution of this Agreement and shall be sufficient to bind the parties to the terms and conditions of this Agreement.
GOVERNING LAW
This Agreement is governed by and is to be construed and interpreted in accordance with the Laws of the Province of Ontario, Canada.